Privacy Policy
TicketsSA respects your privacy. This policy explains what personal information we collect, why, who we share it with, and the rights you have under the Protection of Personal Information Act 4 of 2013 ("POPIA").
1. Who is responsible
TicketsSA (South Africa) is the "responsible party" for the personal information described here. Our Information Officer can be reached at support@ticketssa.co.za.
2. What we collect
- Account details: first and last name, email address, password (stored securely by our authentication provider, never in plain text) or Google sign-in identifier.
- Listings you submit: descriptions, prices, photos, address and location, contact email, phone number, website, and payment instructions you choose to show buyers (for example a payment link or bank details).
- Bookings and enquiries: the customer's name, email, phone number, dates, number of guests or tickets, and any special requests.
- Equipment requests: event date, location, quantity, budget range, notes and contact number.
- Technical data: basic device and browser information and security logs, collected by our hosting and security providers; and a sign-in token stored in your browser's local storage so you stay logged in.
- Messages: what you send to our support team.
We do not intentionally collect special personal information (such as health or religious beliefs) and ask you not to put it in listings or messages. We do not collect payment card details. TicketsSA does not process payments.
3. Why we use it
- To create and secure your account and let you sign in.
- To review, publish and display listings.
- To pass bookings, enquiries and equipment requests to the right Provider and confirm them to the Customer.
- To send service emails, such as account confirmation, listing receipts, approval or decline decisions, and booking notifications.
- To prevent fraud and abuse, keep the Platform secure, and fix problems.
- To comply with the law and to establish or defend legal claims.
We rely on your consent, the need to perform a contract with you or take steps you ask for, our legitimate interests in running a safe marketplace, and legal obligations. We do not sell your personal information and we do not use it for third-party advertising.
4. Who we share it with
- Providers: when you book or enquire, the Provider receives the details needed to deal with you. Providers must handle them lawfully and only for that booking.
- Our service providers ("operators") who process information on our behalf under their own security and privacy commitments: Google Firebase (sign-in accounts, database and photo storage), Netlify (website hosting and serverless functions), Resend (email delivery), Cloudflare (anti-bot protection on sign-up and login), and Google (if you choose "Continue with Google").
- Authorities and advisers where the law requires, or to protect rights, safety and property.
Some of these providers store or process information outside South Africa. Where that happens we take reasonable steps so that your information is protected by law or binding agreement to a similar standard to POPIA (section 72).
5. Public content
Once a listing is published, the information in it (including photos and the contact details you choose to show) is visible to anyone. Do not include personal information in a listing that you do not want to be public.
6. Security
We use reasonable technical and organisational measures, including encrypted connections (HTTPS), access controls on our database, and restricted staff access. No system is perfectly secure. If a breach affects your information, we will notify you and the Information Regulator as POPIA requires.
7. How long we keep it
We keep personal information only as long as needed for the purposes above or as the law requires. Account and listing data is kept while your account is active. Booking records are kept for as long as needed to handle disputes, tax and accounting obligations. You can ask us to delete your account, subject to what we must keep by law.
8. Your rights
Under POPIA you may ask us to: confirm what personal information we hold about you; give you access to it; correct or delete it; stop or restrict processing; or withdraw consent where we rely on it (this does not affect processing already done). To exercise any right, email support@ticketssa.co.za. We may need to verify your identity first.
If you are unhappy with how we handle your information, please contact us first. You also have the right to complain to the Information Regulator (South Africa): inforegulator.org.za, POPIA complaints: POPIAComplaints@inforegulator.org.za.
9. Cookies and local storage
We use your browser's local storage to keep you signed in and to remember in-progress forms and drafts on your device. Our security and hosting providers may set strictly necessary technical cookies. We do not use advertising or cross-site tracking cookies.
10. Children
The Platform is not for anyone under 18, and we do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.
11. Changes
We may update this policy. We will change the date above and, for material changes, tell you on the Platform or by email.
Questions about this page? Email support@ticketssa.co.za.